Introduction
These Terms and Conditions govern your use of the Penantia (Penantia Global) website ([www.penantia.com]) and your purchase of products from it. By using our site and placing orders, you agree to be bound by these terms.
Ordering and Payment
- You can place orders online using our secure checkout system.
- We accept payment via PayPal.
- We strive to display product prices in the currency of your location at the time you visit our website. This is achieved by converting Australian Dollars (AUD) to your local currency using an automated conversion tool. Please note that currency exchange rates fluctuate, and the final price you pay may differ slightly from the displayed amount due to these fluctuations or additional fees charged by your bank or payment processor.
- Orders are subject to availability. In the event of stock unavailability, we will contact you to propose alternative options or a refund.
Shipping and Delivery
- We offer worldwide shipping. Shipping costs are a flat fee of AUD$15 for orders under AUD$50 and free shipping for orders over AUD$50.
- We aim to process and dispatch orders within 1 business day.
- Delivery times are estimated and depend on your location. We are not liable for shipping delays beyond our reasonable control.
- For international orders, please note you may be liable for import duties and taxes as per your country’s laws.
Returns and Refunds
- We offer returns or exchanges within 30 days of purchase if items are unused, unopened, and in original condition.
- To initiate a return, please contact us at support@penantia.com to obtain a return authorization and instructions.
- Refunds will be processed to your original payment method upon receipt and inspection of the returned goods.
Intellectual Property
- All content on the Penantia website, including text, images, logos, and product descriptions, is the property of Penantia and protected by intellectual property laws.
- You may not use our content without express written permission.
Disclaimer of Warranties
- We strive to ensure product descriptions and information are accurate. However, we do not warrant their absolute accuracy, completeness, or reliability.
- Products are provided “as is” and to the extent permitted by law, we disclaim all warranties, express or implied.
Limitation of Liability
- To the extent permitted by Australian consumer laws, Penantia is not liable for any damages arising from the use of our website or products, including direct, indirect, or consequential damages.
Changes to Terms and Conditions
- We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website. Your continued use constitutes acceptance of the updated terms.
Governing Law
- These Terms and Conditions are governed by Australia laws.
Contact Us
For questions or concerns regarding our Terms and Conditions, please contact us at support@penantia.com.